Our Work.
We partner with operators to design, build, and deploy production-grade AI systems that drive measurable business impact.
Reduced support response times by 78% for mid-market SaaS
The Challenge
High support volume, rising overhead costs, and increasing agent response times during peak hours. Customer satisfaction was dropping due to delays in resolving common issues.
The Solution
We engineered a multi-channel AI support agent trained on their entire product documentation, past tickets, and internal FAQs. Integrated directly into Zendesk and Slack, the agent handles common requests autonomously, with a seamless handoff system to humans for complex edge cases.
System Capabilities
- Self-improving retrieval-augmented generation (RAG) context sync
- Context-aware fallback routing to human agents
- Automatic classification and tagging of Zendesk tickets
Automated inbound lead qualification at scale
The Challenge
Managers spent hours manually enriching, scoring, and routing incoming leads from social campaigns and webforms, causing a lead response delay of over 12 hours.
The Solution
Built an intelligent pipeline that captures leads, pulls enrichment data from Clearbit and LinkedIn, runs scoring models via OpenAI, and instantly routes high-intent leads to sales reps while triggering custom outreach sequences.
System Capabilities
- Automated background data enrichment integration
- Dynamic intent scoring models
- Slack alerts for immediate high-value sales action
Unified analytics and automated reporting from 8 data sources
The Challenge
Operations managers spent 12+ hours a week logging into multiple POS and CRM accounts to manually compile Excel sheets and prepare executive reports.
The Solution
We built a centralized data sync pipeline that pulls live transaction and customer data from all 8 operational systems, runs daily automated aggregation scripts, and displays them on a unified command center dashboard.
System Capabilities
- Scheduled CRON data synchronizer pipelines
- Automated PDF report generator dispatched to email weekly
- Clean interactive analytics UI panel